5099 Privacy Policy — User Information Protection
This policy explains how the 5099 platform collects, uses, stores, and protects your personal information. Please read this document carefully to understand your rights as a user.
Effective date: 1 January 2026
1. Information We Collect
The 5099 platform collects several categories of information when you register, use our services, or interact with the platform. This information is necessary to provide a secure, accurate, and relevant experience.
Full name, email address, phone number, date of birth, and encrypted password collected at registration. This information is used to verify your identity and manage your account.
Details of deposit and withdrawal transactions in MYR. Bank account numbers or digital wallet details are stored in encrypted format and used solely for processing transactions.
Device type, operating system, browser version, IP address, and screen resolution. This data is collected automatically to ensure the platform runs smoothly across all devices, including Android and iOS.
Records of in-platform activity such as games played, bets placed, pages visited, and session duration. This data helps us improve the overall user experience.
2. How We Use Your Information
All information collected by 5099 is used responsibly and only for the purposes stated below. We do not use user data for any other purpose without first obtaining consent.
- Identity verification and fraud prevention — to verify that each account is legitimate and that transactions are carried out by the genuine account holder.
- Financial transaction processing — to verify MYR deposits and withdrawals via the user's chosen local payment method.
- Customer support — to provide accurate assistance when users contact us with account-related issues or enquiries.
- Platform improvement — to analyse aggregated usage patterns and improve the platform's functionality, speed, and usability across all devices.
- Legal compliance — to meet applicable legal and regulatory obligations in Malaysia when required by authorised authorities.
3. Cookies & Tracking
The 5099 platform uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies allow us to remember your login preferences, keep your session active, and understand how users interact with the platform.
There are two main types of cookies we use:
- Session cookies — deleted automatically when you close your browser. Used to maintain your login session during your visit.
- Persistent cookies — stored on your device for a set period to remember your language preferences and user settings.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of the 5099 platform.
4. Data Storage & Security
5099 employs appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include:
All sensitive data, including passwords and MYR payment information, is encrypted using industry-standard encryption technology.
Data is stored on servers protected by strict access controls. Only authorised personnel may access users' personal information.
Account information is retained for as long as your account remains active. Transaction data is kept for the period required under applicable law.
While we take all reasonable precautions, no data transmission over the internet is entirely secure. You are also responsible for keeping your account password confidential.
5. Information Sharing & User Rights
Sharing with Third Parties
5099 does not sell, rent, or share your personal information with third parties for marketing purposes. Information may only be shared in the following limited circumstances:
- Trusted payment processors for handling MYR deposit and withdrawal transactions;
- Government or law enforcement authorities where required by court order or applicable Malaysian law;
- Technical service providers that support platform operations, bound by strict confidentiality agreements.
User Rights
As a 5099 platform user, you have the following rights regarding your personal information:
- Right of Access — you may request a copy of the personal information we hold about you at any time.
- Right of Rectification — if your information is inaccurate or out of date, you have the right to request a correction. Basic details can be updated through your account settings.
- Right to Deletion — you may request deletion of your account and associated data, subject to any record-keeping obligations required by law.
To submit any request relating to your privacy rights, contact the 5099 support team by email at: [email protected]. We will respond to your request within a reasonable timeframe.
6. Policy Changes & How to Contact Us
5099 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any significant changes via a notice on the platform or through their registered email. Continued use of the platform after any policy changes constitutes acceptance of the updated policy.
We encourage you to review this page periodically to stay informed about how your information is handled. The effective date at the top of this page will be updated whenever changes are made.
If you have any questions, concerns, or complaints regarding your data privacy on the 5099 platform, you can reach us through:
Email: [email protected]
We aim to respond to all privacy-related enquiries within 3–5 business days. For general questions about using the platform, visit the FAQ ours.